Return and refund policy

At KARMABUYERS customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return and refund process simple, transparent, and fair.

1. Return Eligibility Criteria

A product is eligible for return if:

The item is unused, unworn, and in its original condition
Original packaging, tags, and accessories are intact
The product is returned for a valid reason (wrong item, damaged item, manufacturing defect, or size issue where applicable)

Returns that do not meet the above conditions may not be approved.

2. Return Timeframe

Customers must initiate a return request within 7 days of receiving the product.
Requests made after 7 days will not be eligible for return or refund.

To initiate a return, please email us at akbadhann11@gmail.com with:

Order ID
Reason for return
Clear photos or video (mandatory for damaged or defective items)

3. Refund Process and Timing

Once your return request is approved:

The product must be shipped back as per our instructions
After receiving and inspecting the returned item, the refund will be initiated

Refund Timeline:

Refunds are processed within 5–7 business days after successful inspection
The amount will be credited to the original payment method
Depending on your bank or payment provider, it may take additional time to reflect in your account

4. Exchange Options

Exchanges are available for eligible products (subject to stock availability)
If an exchange is requested, the replacement product will be shipped after the returned item is received and verified
If the requested replacement is unavailable, a refund will be issued instead

5. Damaged or Defective Products

If you receive a damaged or defective product:

Notify us within 48 hours of delivery
Share clear images or a video of the damaged product and packaging
Once verified, we will offer a replacement or full refund at no additional cost

Failure to report damage within 48 hours may result in rejection of the request.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale or Non-Returnable
Personal care, hygiene, or intimate products (if applicable)
Gift cards or digital products
Products damaged due to misuse, negligence, or normal wear and tear

7. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost
For returns due to personal preference or incorrect information provided by the customer, return shipping costs must be borne by the customer

Shipping charges (if any) are non-refundable.